Privacy Policy

Privacy Policy

Last updated: 20/09/2026

1. About this Privacy Policy

MR Fencing Fife Ltd ("we", "us" or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you:

• visit our website at; mrfencingfifeltd.co.uk

• contact us by telephone, email or through our website;

• request a quotation for fencing or related services;

• purchase our services; or

• otherwise communicate with us in relation to our business.

We process personal information in accordance with applicable UK data protection legislation, including the UK GDPR and the Data Protection Act 2018.

2. Who we are

The company responsible for your personal information is:

Business name: MR Fencing Fife Ltd

Trading name: As above

Business address: 20 Teal Place, Dunfermline, KY11 8GB

Email: enquiries@mrfencingfifeltd.co.uk

Telephone: 07891 178798 / 07912 935709

Website: mrfencingfifeltd.co.uk

For data protection purposes, we are the data controller of the personal information we collect and use.

3. Information we collect

Depending on how you interact with us, we may collect the following information:

Information you provide to us

This may include:

• your name;

• address and/or property address;

• telephone number;

• email address;

• details about your fencing requirements;

• information about the type, size and location of fencing you require;

• photographs or videos of your property that you provide to us;

• details contained in correspondence with us;

• quotation and order information;

• payment and invoicing information; and

• any other information you choose to provide.

Information collected automatically

When you visit our website, certain technical information may be collected automatically, depending on the cookies and other technologies used on our website. This may include:

• IP address;

• browser type and version;

• device type;

• operating system;

• pages visited;

• approximate location;

• how you arrived at our website; and

• information about how you use our website.

We only use non-essential cookies and similar technologies where the applicable legal requirements have been met.

4. How we use your information

We may use your personal information to:

• respond to enquiries;

• arrange site visits;

• prepare and provide fencing quotations;

• provide fencing installation and related services;

• communicate with you about your enquiry, quotation or installation;

• arrange appointments and deliveries;

• process payments and issue invoices;

• maintain records of our customers and transactions;

• deal with complaints or queries;

• improve our website, services and customer experience;

• comply with our legal and regulatory obligations;

• establish, exercise or defend our legal rights; and

• send marketing communications where we are legally permitted to do so.

We will only use your personal information for purposes that are compatible with the reasons for which it was collected, or where otherwise permitted or required by law.

5. Our lawful bases for processing

We will only process your personal information where we have a lawful basis to do so.

Depending on the circumstances, this may include:

Contract

We may need to use your information to provide a quotation, enter into a contract with you or provide fencing services that you have requested.

Legitimate interests

We may use your information where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.

For example, this may include managing customer enquiries, maintaining business records, protecting our business and improving our services.

Legal obligation

We may process your information where necessary to comply with a legal obligation, such as accounting, tax or regulatory requirements.

Consent

Where required, we may ask for your consent before processing your information for a particular purpose, such as certain forms of marketing or the use of certain cookies.

Where processing is based on consent, you can withdraw your consent at any time.

6. How we use your information for quotations and installations

If you contact us for a fencing quotation, we may use the information you provide to assess your requirements, arrange a site visit, prepare a quotation and communicate with you about the proposed work.

If you proceed with our services, we may continue to use your information to arrange installation, communicate about the work, process payments, provide after-sales support and maintain appropriate business records.

Where necessary to carry out the work, we may also record information relating to your property, access arrangements, measurements or other practical installation requirements.

7. Who we share your information with

We do not sell your personal information.

Where necessary to operate our business, we may share relevant information with trusted third parties, such as:

• website hosting and IT providers;

• email and communication providers;

• payment processors;

• accounting and bookkeeping providers;

• delivery or material suppliers where necessary to fulfil your order;

• professional advisers;

• insurers; and

• government, regulatory or law-enforcement authorities where we are legally required to do so.

We only share information where there is a legitimate reason to do so and, where appropriate, we take steps to ensure that third parties handle your information securely and in accordance with applicable data protection requirements.

8. Marketing

We may occasionally contact existing or prospective customers about our services where permitted by applicable law.

If we send marketing communications by email, text message or other electronic means, we will comply with the applicable requirements of the Privacy and Electronic Communications Regulations (PECR).

You can ask us to stop sending marketing communications at any time by contacting us using the details in this Privacy Policy or by using an unsubscribe option where one is provided.

PECR contains specific rules concerning marketing by telephone, email and text message.

9. Cookies and similar technologies

Our website may use cookies and similar technologies.

Cookies are small files that are stored on your device when you visit a website. They can be used for purposes such as making a website function correctly, remembering preferences and understanding how visitors use a website.

We may use:

Strictly necessary cookies

These are required for the website to operate or provide a service you have requested.

Analytics cookies

These may help us understand how visitors use our website and improve its performance.

Marketing or advertising cookies

These may be used to measure advertising or provide more relevant advertising.

The actual cookies used on our website depend on the services and software installed on the website.

Where required by law, we will ask for your consent before using non-essential cookies or similar technologies.

You can manage or withdraw your cookie preferences through our cookie settings where available, and you can also control cookies through your web browser.

UK rules require businesses to provide clear information about cookies and, subject to applicable exceptions, obtain consent before using non-essential storage and access technologies.

10. How long we keep your information

We will not keep your personal information for longer than is reasonably necessary for the purposes for which it was collected.

The length of time we keep information will depend on the type of information and why we need it.

For example:

• enquiry information may be retained for a reasonable period after the enquiry has ended;

• quotation and customer records may be retained for as long as reasonably necessary for business, accounting, legal and tax purposes;

• information relating to completed work may be retained for an appropriate period to deal with warranties, disputes or legal claims; and

• marketing information will be retained in accordance with applicable marketing and data protection requirements.

When information is no longer required, we will securely delete or dispose of it, where appropriate.

11. Keeping your information secure

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

12. Your data protection rights

Depending on the circumstances, you have rights under UK data protection law, including the right to:

• request access to the personal information we hold about you;

• ask us to correct inaccurate or incomplete information;

• ask us to erase your personal information in certain circumstances;

• ask us to restrict how we process your information in certain circumstances;

• object to certain processing, including certain direct marketing;

• ask for your information to be transferred to another organisation in certain circumstances; and

• withdraw consent where we rely on your consent as our lawful basis.

These rights are subject to certain legal conditions and exemptions.

To exercise a right, please contact us using the details provided in this Privacy Policy.

13. How to make a complaint

If you have concerns about how we have handled your personal information, please contact us first so that we can try to resolve the matter.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

Information Commissioner's Office

Website: https://ico.org.uk/

Telephone: 0303 123 1113

Further information about your rights and privacy obligations is available from the ICO.

14. Third-party websites

Our website may contain links to third-party websites, such as social media platforms or other websites.

We are not responsible for the privacy practices, content or security of third-party websites. We recommend that you read the privacy policies of any third-party websites you visit.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

The latest version will always be published on our website, with the date shown at the top of this page.

16. Contact us

If you have any questions about this Privacy Policy or how we use your personal information, please contact us:

MR Fencing Fife Ltd

Address: 20 Teal Place, Dunfermline, KY11 8GB

Email: enquiries@mrfencingfifeltd.co.uk

Telephone: 07891 178798 / 07912 935709

Last updated: 20/09/2026